Bet365com Privacy Policy — Your Data, Our Responsibility

Bet365com is an online betting platform serving users in Bangladesh. We place the highest importance on our members' privacy and are committed to protecting personal information.

This Privacy Policy applies to the bet365com website, mobile app, and all related services. By registering, logging in, or using any service on bet365com, you agree to the terms of this Privacy Policy.

Our privacy policy is built in accordance with applicable laws in Bangladesh and international data protection standards. We ensure that your information is never used or disclosed without authorization.

Bet365com only collects information necessary to provide its services and manage your account. The types of data collected are outlined below:

Please note that we never store your password or full payment details on our servers. Passwords are kept in encrypted form.

Bet365com collects information through several methods. Each collection method is transparent and carried out with your consent.

• Registration Form: Information you provide when opening an account.
• Transaction Processing: Payment details at the time of deposit and withdrawal.
• Automatic Collection: Through cookies and log files while using the site.
• Verification Process: Documents submitted during identity verification.
• Support Contact: Information from any interactions with our customer service team.
• Third-Party Verification: From authorized services for identity and age verification.

Bet365com uses collected information solely for specified purposes. No data is ever used beyond its intended scope.

• Account Management: Creating, verifying, and keeping your account secure.
• Service Delivery: Delivering betting services, processing transactions, and issuing bonuses.
• Security Assurance: Prevention of fraud, money laundering, and unauthorized access.
• Legal Obligations: Compliance with applicable laws and regulations.
• Service Improvement: To improve the user experience.
• Contact: Important updates, security alerts, and support communications.
• Responsible Betting: Identifying unusual betting patterns to provide timely assistance.

Bet365com does not sell your personal data to any third party. However, limited information may be shared in certain specific circumstances:

• Payment Providers: Necessary transaction details shared with bKash, Nagad, and Rocket for payment processing.
• Identity Verification Services: Authorized service providers for age and identity verification.
• Law Enforcement Agencies: Where required by a court order or legal obligation.
• Technical Infrastructure: Server and cloud service providers — subject to strict confidentiality agreements.

In all such cases, only the minimum necessary information is shared. All third-party service providers are required to comply with bet365com's privacy standards.

Bet365com uses cookies and similar technologies on its website and app to enhance your browsing experience and maintain site security.

• Essential Cookies: To maintain login status and session data — the site cannot function without these.
• Security Cookies: To prevent fraudulent activity and unauthorized access.
• Performance Cookies: To understand which parts of the site are used most.
• Preference Cookies: To remember your language, theme, and other preferences.

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause certain features of the site to stop working.

How long bet365com retains your data depends on the type of data and applicable legal requirements.

• Account Information: For the duration your account is active, and for 5 years after closure.
• Transaction Records: Minimum 5 years, as required by law.
• Communication Records: 2 years for support and complaint resolution.
• Log Files: 1 year for security purposes.
• Verification Documents: Up to 5 years as required by law.

As a bet365com member, you have important rights over your own data. Contact our support team to exercise any of these rights.

• Right to Know: You can find out exactly what information we hold about you.
• Right to Correction: You can request corrections to any inaccurate information.
• Right to Deletion: Under certain conditions, you can request that your information be deleted.
• Right to Restrict Processing: Request to restrict the use of your information for specific purposes.
• Data Portability: You can request a copy of your data.
• Right to Lodge a Complaint: You can object to how we use your information.

Bet365com uses industry-standard security technology to protect your data, and our security systems are continuously updated.

• SSL/TLS Encryption: All data transfers on the site are encrypted.
• Password Hashing: Passwords are never stored in plain text.
• Two-Factor Authentication: An extra layer of security for your account.
• Server Security: Firewall and intrusion detection systems.
• Regular Audits: Security testing conducted by independent third parties.
• Staff Training: All staff are trained in data protection.

If this Privacy Policy is updated, the new version will be published on the site. For significant changes, you will be notified at your registered email address. Continued use of the site following any changes will be considered acceptance of the updated policy.

For any questions, complaints, or data-related requests regarding this Privacy Policy, please contact us:

• Email: support@bet365com.im
• Help Centre: Help Centre Page View.
• Support: 24/7 live chat and email support.